Who We Are
Our Approach
Mission and Principles
Privacy Statement
Code of Conduct
Social Responsibility

Who We Are

The organization was established as a result of our commitment to the rehabilitation sector and interest in providing personalized, effective, accountable and focused service.

We are committed to service excellence, our senior leadership team have over 75 years combined experience in the delivery of community-based services.

James Gillam Director of Rehabilitation Services

James is recognized and highly regarded in the rehabilitation service sector. James has over 30 years of experience working with people with unique and complex needs. James along with his team of Program Coordinators have specific expertise in the delivery of community and home based services with a focus on life skill development, behaviour programming, individual, family and sibling support.

As complete practitioners they have developed the capacity to think strategically about the management of resource obstacles and opportunities adopting flexible, creative, innovative practical and effective solutions to meet complex needs.

As experienced managers and practitioners they provide overall organizational leadership and work directly with the staff team to ensure that Elements Support Services exceed customer and client expectations.

What Makes Us Unique:

  • Our Program Coordinators ensure that services remain focused and effective
  • We report on outcomes, connecting the work we do with our client’s progress
  • Service is accountable to all stakeholders
  • Our area of expertise if Acquired Brain Injury
  • We utilize community resources as much as possible to build networks of support for our clients

We are committed to the following Customer Service Standards:

  • Treating you with courtesy and respect
  • Responding to you in a timely and professional manner
  • Listening to your suggestions and comments and promptly responding to any concerns

We are committed to the following Service Standards:

  • Establishing standards that demand excellence.
  • Share best practices with our colleagues
  • Create a workplace that fosters teamwork and professional growth
  • Forge partnerships to improve our services
  • Evaluate program and policy effectiveness
  • Provide leadership and promote excellence within the ABI sector

“Our strength rests in our unique ability to offer professional support and unparalleled commitment to those we serve.” Paul McCormack, Founder

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Our Approach

Our functional therapy approach combines opportunities for therapeutic follow-through, skill acquisition and practice in real-life settings.

Services are designed to assist the person to enhance personal awareness of strengths and limitations, to continue the development of emotional confidence, feelings of self-worth, and to integrate social, recreational and productive endeavours into his or her daily life.

We use proactive & practical teaching approaches based on positive reinforcement and antecedent management to encourage desired behaviour and skill acquisition. Services may be provided in treatment centers, small groups, in-home, work settings, school setting, community, out-patient or day treatment settings.

Each program plan is distinct with specific goals that are measured and reported back to the Rehabilitation Team.

“Our individually tailored service helps individuals live as independently as possible, promoting full and productive living”. James Gillam

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Mission & Principals

Elements Support Services Mission Statement and Guiding Principles:

To establish Elements as the premier provider of community support services for people with unique needs while maintaining our uncompromising principles & values.

Commitment to ‘best practice’ standards delivering service ethically, with competence and integrity.The following six Guiding Principles will help direct our work:

  • Accountability to customers, colleagues, clients, partners, and employees valuing input to continually improve process, service, and results.
  • Clients, family members, customers, colleagues, partners and staff are treated with respect and dignity recognizing the uniqueness, traditions and values of each person.
  • Supporting service excellence by ensuring staff receive regular supervision and participate in on going professional development.
  • Contribute positively to our communities and our environment.
  • Commitment to the well being of all people served and advocate on their behalf to ensure that appropriate services are available to meet needs.

“We support people to regain skills, independence, and to rebuild their lives following an acquired brain injury.”

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Privacy Statement


At Elements Support Services, your privacy is extremely important to us. We are committed to maintaining the privacy, security and accuracy of the personal information that we collect, use and disclose in accordance with applicable legislation.

Elements Support Services requires written and verbal consent from our clients before collecting, using or disclosing personal information. These consents specifically state with whom the information and the type of information that will be shared.

All our staff and providers have signed confidentiality agreements.

You may refuse or withdraw your consent to certain of the identified purpose at any time by contacting us. Our privacy policy is a statement of principles and guidelines concerning the protection of personal information of our individual clients, individual service providers and other individuals, if you would like to receive a copy of our full policy please contact us at info@elementssupportservices.com

On our website we only collect, with the exception of cookies, the personal information you provide and only use that information for the purpose you gave it to us (i.e., to respond to your email message). Cookies are only used to help you navigate our website and are not used in any other way.

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Code of Conduct

Elements Code of Practice

We have a responsibility to strive for high standards in our professional conduct. Our Code of Practice asks our practioners to consider the ethics as outlined by two professional bodies the Canadian Association of Rehabilitation Professionals (CARP) and the North American Association of Child and Youth Care Professionals (NAACYCP). The comprehensive guidelines as set out by CARP are specific to those in the Rehabilitation sector. We also consider the NAACYCP’s code of ethics as it provides some further considerations in working with children and youth. In many situations the CARP and the NAACYCP’s code of ethics will provide specific or significant guidance. In other situations the practitioner will need to combine the guidance of these principles with sound professional judgment and consultation.At Elements Support Services we are committed to the well being of the people we serve in a context of respect, dignity, integrity and collaboration. In the course of our area of practice we generally work under the direction of a regulated health professional but recognize that there are many situations which have ethical dimensions and implications.

All our Rehabilitation Support Workers have received intensive training and orientation to our code of practice and are committed to its principles.

CARP Code of Ethics

The fundamental spirit of respect and caring is the philosophical basis of the Canadian Code of Ethics for Rehabilitation Professionals. The ethical principles are described as:

 Respect for the dignity and autonomy of persons.
This principle, with its emphasis on moral rights, should be given the highest weight except in circumstances in which there is a clear and imminent danger to the physical safety of any person.

 Responsible caring for the best interests of persons.
This principle generally should be given the second highest weight. Responsible caring requires competence and should be carried out only in ways that respect the dignity of persons.

 Integrity in professional relationships.
This principle generally should be given third highest weight if the principles are in conflict. However, in rare circumstances, values such as openness and straightforwardness may be subordinated to the principles of Respect and Responsible Caring.

 Responsibility to society.
This principle should be given the lowest weight when it conflicts with one or more of the other ethical principles. When a person’s welfare appears to be in conflict with the benefits to society, it may be possible for the professional to serve both, but, if this is not possible, the respect and well being of the individual must take priority over that of society.

Each principle has a significant number of standards that define the principle.



The Principles and Standards are outlined under the following categories:
1. Responsibility for Self.
2. Responsibility to the Client.
3. Responsibility to the Employer/Employment Organization
4. Responsibility to the Profession
5. Responsibility to Society

For more detailed information please feel free to call or email our office.

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Social Responsibility


  • Elements views good governance and strong internal management of our issues as integral to our corporate social responsibility. We value customer, partner, and employee input to continually improve processes, services, and results.


  • Elements strives to contribute positively to the communities we work in through various forms of giving and volunteerism. Our volunteer activities include sitting on local boards of directors, volunteering our time and committing resources to charitable activities and events.
  • We support our stakeholders (clients, case managers, staff, funders) in their volunteer activities through sponsorship.
  • We support OBIA and the local Associations through membership and through direct financial support of their activities.
  • We support our staff’s commitment to charitable activities by matching their financial contribution up to $100 per activity.


In an era of heightened awareness of environmental stewardship we are committed to finding ways to act responsibly. Some of our initiatives include:

  • Using electronic billing and reporting systems whenever possible to reduce paperwork.
  • Ensuring that a recycling program is in use at our head office.
  • We recognize that in order to meet clients needs our staff put a lot of mileage on their vehicles each year, we purchase “carbon offsets” to help reduce the environmental impact.
  • Wherever possible we support other businesses that are committed to reducing their environmental footprint.

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