Our Leadership Team

paulPaul McCormack | Managing Director

Paul is a Managing Director at Elements Support Services and at ECommunity Support Services. Paul has worked with people with multiple complex special needs for the past 30 years. He has specialized in community based services for people with an acquired brain injury for the past 20 years and his contributions to the sector were recognized in 2011 with the Professional of the Year Award from the Ontario Brain Injury Association. Paul has also consulted extensively to Delisle Youth Services supporting people with mental health, cognitive and developmental issues. He established the Toronto Centralized Access Mechanism for Residential Services and worked with the Toronto community of service providers in the establishment of the Special Needs Team – an innovative model of service delivery for children and youth with developmental and cognitive special needs. In 2008, Paul was recognized by the United Way through the Bhayana Professional Dedication Award for his efforts in working with the ‘hard to serve’. Paul has been a lecturer at George Brown College, sat on numerous advisory committees and presented at conferences throughout Canada. Paul takes pride in supporting his community and is a past board member of the Ontario Brain Injury Association, a founding board member of the Toronto Brain Injury Society, a past President of the Board of Directors for the Burlington Art Centre, and has served on the boards of the Burlington Economic Development Committee and Burlington BIA.


James Gillam | Managing Director

James is a Managing Director at Elements Support Services and at ECommunity Support Services. Jim, a social worker by training, has worked in the public sector supporting society’s most vulnerable people for over three decades. Jim spent some of those years working with behaviorally challenging children as a play/art therapist.  In addition, he has been consulting with children and adults presenting with acquired brain injury for the past 15 years. He is widely recognized for his clinical insights and his talents in ensuring clients are always at the centre of everything we do.  A self-professed techy Jim leads the way in understanding how the latest in technology, smartphones, tablets and software can makes our work more efficient and more effective in meeting our clients ever changing needs.  An accomplished Canadian children’s author having a number of children’s and adult books to his credit, published and available worldwide. His latest children’s book series has been serialized in several national publications.

Jason Bousfield | Moving On Coordinator

Jason is the Coordinator of Elements ‘Moving On’ service. With over 10 years of hands on experience providing individualized support to persons with complex special needs Jason has a real passion for advocacy and creating equal opportunity. He has a strong practical knowledge and background in the Brain Injury Rehabilitative field working extensively with both adults and youth surviving brain trauma. His employment history covers a variety of areas including rehabilitation therapy, case coordination, employment services, assisted living, placement consultation, crisis intervention and outreach. Specifically working with a range of diagnoses including mental illness, autism spectrum and developmental disorders has given Jason a unique insight and perspective into what service or support will be most effective based on each client’s specific needs. He has always had the desire to work with marginalized persons and is very familiar with the community services and essential resources available to them. Jason has an educational background and formal training in neuro-rehabilitation, assessment systems, social service work, mental illness in the workplace, ODSP policy, human rights, crisis intervention, sociology and developmental psychology. Jason continues to perform work as a community volunteer involved in staff training, peer tutoring, meal delivery, fundraising and event coordination. When not working or volunteering you will find Jason hard at work at the gym or playing any number of organized sports.

lisaLisa Zahorodni | Senior Office Administrator

Lisa is our Senior Office Administrator. She is responsible for keeping the office running, the payroll processed, assisting the staff, and being our front line of communication between the Insurer, Lawyers, Clients and our Leadership Team. Lisa is highly personable, open, dependable and a conscientious person who has a love for things that are neat and orderly! You can usually catch Lisa on her days off at Hockey arenas, where she enjoys watching her three teenage children play competitive hockey!

maureenMaureen McCormack | Director of Administration

Maureen is our Director of Administration ensuring that our systems are optimized to ensure that we are a transparent and accountable organization. Maureen spent the majority of her career as a practitioner supporting people with complex special needs both here in Canada and in several countries around the world. She was a leader in the development of youth initiatives for people with special needs across Canada. Over the past number of years Maureen’s focus has shifted to administration, where she combines her skills to ensure that our administration department always has our clients at the centre! When not at work Maureen explores her passions for family and travel.


Our Associate Team

All Elements Support Services Associates and Staff have:

  • Education qualifications in a related discipline.
  • Experience working with individuals with complex needs.
  • Excellent communication and interpersonal skills.
  • Undergone an extensive interview and reference check process.
  • Have passed a criminal reference check.
  • Liability coverage through Elements Support Services.
  • Participation in ongoing professional development.
  • Commitment to ensuring clients remain at the center of the service we deliver.

Our team members have the experience and demonstrated skills in meeting the needs of the people we have the pleasure to support. Our service is available up to 24 hours per day, seven days per week.