Our Leadership Team

paulPaul McCormack | Managing Director

Paul has worked with people with multiple complex special needs for the past 30 years. He has specialized in community based services for people with an acquired brain injury for the past 20 years and his contributions to the sector were recognized in 2011 with the Professional of the Year Award from the Ontario Brain Injury Association. Paul has also consulted extensively to Delisle Youth Services supporting people with mental health, cognitive and developmental issues. He established the Toronto Centralized Access Mechanism for Residential Services and worked with the Toronto community of service providers in the establishment of the Special Needs Team – an innovative model of service delivery for children and youth with developmental and cognitive special needs. In 2008, Paul was recognized by the United Way through the Bhayana Professional Dedication Award for his efforts in working with the ‘hard to serve’. Paul has been a lecturer at George Brown College, sat on numerous advisory committees and presented at conferences throughout Canada. Paul takes pride in supporting his community and is a past board member of the Ontario Brain Injury Association, a founding board member of the Toronto Brain Injury Society, a past President of the Board of Directors for the Burlington Art Centre, and has served on the boards of the Burlington Economic Development Committee and Burlington BIA. Paul currently is a board member of the Glen Oak Academy.


James Gillam | Managing Director

James is the Director of Rehabilitation Services as well as a Managing Partner at Elements Support Services. Jim, a social worker by training, has worked in the public sector supporting society’s most vulnerable people for over three decades. Jim spent some of those years working with behaviourally challenging children as a play/art therapist.  In addition, he has been consulting with children and adults presenting with acquired brain injury for the past 15 years. He is widely recognized for his clinical insights and his talents in ensuring clients are always at the center of everything we do.  A self-professed ‘techy’ Jim leads the way in understanding how the latest in technology, smartphones, tablets and software can makes our work more efficient and more effective in meeting our clients ever changing needs.  An accomplished Canadian children’s author having a number of children’s and adult books to his credit, published and available worldwide.

Kim Lalonde | Chief Operating Officer

Kim has a vast range of knowledge and expertise pertaining to individuals with complex care requirements including seniors, medically fragile individuals, youth and children. Kim has had a variety of senior leadership roles within the public service sector, more recently with managing a unique and Specialized Team dedicated to finding solutions for multifaceted care requirements for individuals with complex special needs. Highly detailed and customer focused Kim provides overall leadership to our team.

lisaLisa Zahorodni | Director of Administration

Lisa is our Director of Administration. She is responsible for keeping the office running, the payroll processed, assisting the staff, and being our front line of communication between the Insurer, Lawyers, Clients and our Leadership Team. Lisa is highly personable, open, dependable and a conscientious person who has a love for things that are neat and orderly!

Christine Miranda | Director of Finance and Human Resources

Christine is our Director of Finance and Human Resources. Christine spent the first part of her career as a front-line practitioner before moving into the world of administration and finance. Christine has been a Director of Finance and Operations, and an Executive Director in the Public Sector. Christine’s abundant skill set helps to ensure that our internal controls are rigorous and make us a reliable and accountable agency.

Our Associate Team

All Elements Support Services Associates and Staff have:

  • Education qualifications in a related discipline.
  • Experience working with individuals with complex needs.
  • Excellent communication and interpersonal skills.
  • Undergone an extensive interview and reference check process.
  • Have passed a criminal reference check.
  • Liability coverage through Elements Support Services.
  • Participation in ongoing professional development.
  • Commitment to ensuring clients remain at the center of the service we deliver.

Our team members have the experience and demonstrated skills in meeting the needs of the people we have the pleasure to support. Our service is available up to 24 hours per day, seven days per week.