Frequently Asked Questions

Why Choose Elements Support Services?

Elements Support Services is a leading Ontario provider of community rehabilitation, mental health services, and acquired brain injury (ABI) supports for children, youth, and adults.

We partner with hospitals, rehabilitation teams, insurers, case managers, legal professionals, schools, families, and community organizations to provide individualized, evidence-informed services that support recovery, independence, community participation, and improved quality of life.

What sets us apart is our collaborative approach. Our experienced Rehabilitation and Mental Health Support Workers serve as an extension of each individual’s care team, reinforcing therapeutic goals and providing consistent support in the environments where people live, learn, work, and participate in their communities.

We prioritize the practical relearning of tangible skills through intensive programs that integrate Rehabilitation Team goals and assessments, maximizing potential through collaboration with top Rehabilitation Workers and families.

FAQs

Elements Support Services provides specialized community-based services in three core areas:

  • Mental Health Services
  • Acquired Brain Injury (ABI) & Community Rehabilitation
  • Specialized Residential and Community Staffing

Our person-centred services are available to children, youth, and adults and are designed to promote recovery, independence, community participation, and meaningful quality-of-life outcomes.

Our Mental Health Division provides individualized, community-based mental health supports for children, youth, transitional-aged youth, and adults throughout Ontario.

Recognizing mental health as one of the fastest-growing areas of need, our experienced team provides evidence-informed psychosocial supports to promote emotional well-being, resilience, independence, and successful participation in everyday life.

Support plans are individualized and developed in collaboration with families, healthcare professionals, schools, hospitals, and community partners to meet each person's unique goals and evolving needs.

Our Mental Health Division supports individuals experiencing a wide range of mental health challenges who require additional community-based support to achieve their goals.

Services focus on:

  • Emotional well-being
  • Recovery and resilience
  • Coping strategies
  • Daily living skills
  • Social and community participation
  • Employment and educational success
  • Building independence
  • Strengthening natural supports

Our goal is to help individuals thrive within their homes, schools, workplaces, and communities.

An Acquired Brain Injury (ABI) is damage to the brain that occurs after birth from trauma, stroke, illness, infection, or other medical conditions.

Our Rehabilitation Support Workers assist individuals by reinforcing therapeutic goals set by their rehabilitation team while promoting:

  • Cognitive rehabilitation strategies
  • Daily living skills
  • Community reintegration
  • Behavioural supports
  • Emotional adjustment
  • Routine development
  • Social participation
  • Increased independence

Every rehabilitation plan is individualized to support each person's strengths, goals, and recovery journey.

Collaboration is one of our greatest strengths.

Our Rehabilitation and Mental Health Support Workers collaborate closely with occupational therapists, physiotherapists, speech-language pathologists, psychologists, physicians, psychiatrists, social workers, rehabilitation consultants, case managers, schools, hospitals, and other healthcare professionals.

By reinforcing therapeutic recommendations in everyday settings, we help individuals apply new skills consistently between appointments, supporting better long-term outcomes.

Yes.

One of the things that distinguishes Elements Support Services is that our frontline teams are supported by experienced clinical professionals, including access to Registered Behaviour Analysts (RBAs) who provide consultation, guidance, and practical strategies for more complex situations.

Clinical consultation may include:

  • Behaviour support strategies
  • Positive Behaviour Support planning
  • Individualized support planning
  • Staff coaching and mentoring
  • Risk assessment and proactive intervention planning
  • Consultation for complex behavioural presentations
  • Support for individuals with acquired brain injuries, mental health challenges, and dual diagnoses
  • Collaboration with physicians, psychiatrists, therapists, rehabilitation professionals, families, and community partners

This collaborative approach strengthens our services by ensuring our teams have access to additional expertise whenever needed.

Elements provides services throughout Ontario in a variety of settings, including:

  • Private homes
  • Community settings
  • Schools
  • Hospitals
  • Rehabilitation facilities
  • Residential programs
  • Treatment programs
  • Workplaces

Supporting individuals in their everyday environments allows skills to be practiced where they matter most, leading to greater independence and successful community participation.

Yes.

Hospital discharge planning and community reintegration are core areas of expertise for Elements Support Services.

We collaborate with hospitals, rehabilitation teams, insurers, case managers, families, and community partners to ensure safe transitions from hospital to home, promote independence, and reduce the risk of re-hospitalization.

Yes.

Elements partners with hospitals, residential treatment programs, rehabilitation facilities, and community organizations across Ontario, providing:

  • One-to-one staffing
  • Residential staffing
  • Overnight support
  • Behavioural support
  • Community rehabilitation staffing
  • 24-hour staffing solutions when required

Our staffing model provides continuity of care while supporting individuals with complex rehabilitation and mental health needs.

We welcome referrals from:

  • Hospitals
  • Physicians
  • Occupational Therapists
  • Physiotherapists
  • Speech-Language Pathologists
  • Psychologists
  • Psychiatrists
  • Rehabilitation Consultants
  • Case Managers
  • Insurance Providers
  • Legal Professionals
  • Schools
  • Families
  • Community organizations

Private referrals are always welcome.

Absolutely.

Every employee completes a comprehensive hiring process that may include:

  • Professional interviews
  • Reference checks
  • Vulnerable Sector Check
  • Broad Sector Check (where applicable)
  • Credential verification
  • Orientation
  • Ongoing professional development
  • Safety and behavioural support training

We are committed to recruiting compassionate professionals who deliver exceptional person-centred care.

Funding may be available through a variety of sources, including:

  • Private pay
  • Auto insurance
  • Extended health benefits
  • Workplace Safety and Insurance Board (WSIB)
  • Case management funding
  • Government-funded programs
  • Third-party funding sources

Our team is happy to discuss funding options and provide detailed service estimates.

Elements is more than a staffing provider—we are a trusted partner in community rehabilitation and mental health.

Our experienced Rehabilitation and Mental Health Support Workers collaborate with healthcare professionals and have access to experienced clinical consultation for more complex situations.

By combining responsive service, person-centred care, evidence-informed practice, and strong partnerships with healthcare professionals, families, hospitals, insurers, and community organizations, we help individuals achieve meaningful and lasting outcomes.

Absolutely.

Helping individuals successfully return to meaningful participation in their communities is one of our core areas of expertise.

Whether someone is recovering from an acquired brain injury, managing a mental health condition, or transitioning from hospital to home, our team provides individualized supports to build confidence, increase independence, and strengthen community connections.

Depending on the individual's needs and location, services can often begin within 24 to 48 hours.

Our intake and scheduling teams work closely with referral partners and families to respond as quickly as possible while ensuring the right staff are matched to each individual.

Getting started is easy.

Contact Elements Support Services to schedule a complimentary consultation. We'll take the time to understand your goals, answer your questions, discuss funding options, and recommend services that best support your rehabilitation or mental health needs.

Still Have Questions?

Whether you’re seeking community rehabilitation, Acquired Brain Injury (ABI) services, mental health supports, hospital discharge planning, community reintegration, residential staffing, or specialized one-to-one supports, Elements Support Services is here to help.

Our experienced Rehabilitation and Mental Health Support Workers provide compassionate, evidence-informed, person-centred services that help children, youth, and adults achieve greater independence, improve their quality of life, and participate more fully in their communities.

Contact Elements Support Services today to learn how we can support you, your family, or your organization.