January 1st, 2022
Dear Clients, Friends & Family,
We have all been navigating the uncertainties of this crisis. Our hearts go out to all those who have been impacted by COVID-19. At Elements Support Services, we remain strong in our commitment to support our community and continue the valuable work we do. Our entire team at Elements continues to work around the clock to ensure we provide our clients, families, and community partners with the best care possible.
We are proud of the care we provide to our communities and recognize our role in protecting you, your clients, and our workers. As an organization, we are continuously reviewing and updating our pandemic response, addressing existing and emerging health and safety concerns, as well as evaluating and strengthening our service and administrative practices. We are preparing for the anticipated second wave and will continue to update you regarding the ongoing impact of COVID-19 on the support we provide.
What you can continue to expect from us
Prior to each visit:
• All staff are screened daily for symptoms and risk factors of the most current signs and symptoms of the virus.
• Every client will be contacted before each visit to screen for symptoms and risk factors.
• If concerns are raised through the screening process, our service coordinators will be contacted immediately. Service coordinators will work with you and our team to determine next steps in your care.
Additional Information:
• Upon arrival at your home, our staff will thoroughly wash their hands and ensure they wash their hands throughout the visit.
• Our workers receive comprehensive education and training on the topics most critical during the COVID-19 pandemic. Such education includes Universal precautions, safe use of PPE’s, overall education on COVID-19.
At Elements, everything we do is with a commitment to the health of our communities. We honor our frontline workers who go above and beyond to provide care and we are grateful for your trust in us and thank you for being at the heart of what we do.
Sincerely,
Kim Lalonde - Chief Operating Office - Elements Support Services
James Gillam - Executive Director - Elements Support Services
Melody Hamilton - Director - Elements Support Services
September 18th, 2020
Dear Clients, Friends & Family,
For several months, we have all been navigating the uncertainties of this crisis. Our hearts go out to all those who have been impacted by COVID-19. At Elements Support Services, we remain strong in our commitment to support our community and continue the valuable work we do. Our entire team at Elements continues to work around the clock to ensure we provide our clients, families, and community partners with the best care possible.
We are proud of the care we provide to our communities and recognize our role in protecting you, your clients, and our workers. As an organization, we are continuously reviewing and updating our pandemic response, addressing existing and emerging health and safety concerns, as well as evaluating and strengthening our service and administrative practices. We are preparing for the anticipated second wave and will continue to update you regarding the ongoing impact of COVID-19 on the support we provide.
What you can continue to expect from us
Prior to each visit:
• All staff are screened daily for symptoms and risk factors of the most current signs and symptoms of the virus.
• Every client will be contacted before each visit to screen for symptoms and risk factors.
• If concerns are raised through the screening process, our service coordinators will be contacted immediately. Service coordinators will work with you and our team to determine next steps in your care.
Additional Information:
• Upon arrival at your home, our staff will thoroughly wash their hands and ensure they wash their hands throughout the visit.
• Our workers receive comprehensive education and training on the topics most critical during the COVID-19 pandemic. Such education includes Universal precautions, safe use of PPE’s, overall education on COVID-19.
At Elements, everything we do is with a commitment to the health of our communities. We honor our frontline workers who go above and beyond to provide care and we are grateful for your trust in us and thank you for being at the heart of what we do.
Sincerely,
Kim Lalonde - Chief Operating Office - Elements Support Services
James Gillam - Executive Director - Elements Support Services
Melody Hamilton - Director - Elements Support Services